Frequently Asked Questions (FAQ)

Welcome to Lab Rat Gifts. Below are answers to some of the most common questions about shopping with us. If you cannot find the information you need, please contact our customer support team.

1. How can I contact Lab Rat Gifts?

You can contact our customer support team by phone or email.

Phone: (603) 890-3699 (Ext. 119)
Email: support@labratgifts.shop

Our mailing address is:

12 N Wentworth Ave.
Londonderry, NH 03053
United States

2. What payment methods do you accept?

We accept major payment methods available at checkout, including commonly used credit and debit cards. Available payment options are displayed during the checkout process.

3. When will my order be processed?

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing times may vary slightly during holidays, weekends, or periods of high order volume.

4. How long does shipping take?

Standard shipping generally takes approximately 5–7 business days after your order has been processed.

The total estimated delivery time is typically 6–10 business days, including processing and shipping.

5. Will I receive tracking information?

Yes. Once your order has been shipped, tracking information will be provided when available so you can monitor your shipment.

6. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate your request, but an order may not be changed or canceled once it has entered processing or has already been shipped.

7. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order information and, when applicable, photographs of the damaged item and packaging.

We will review the issue and help determine the appropriate resolution.

8. What if I receive the wrong item?

If you receive an incorrect item, please contact our customer support team with your order number and details of the item received.

We will review the issue and assist you with the next steps.

9. Can I return an item?

Yes, eligible products may be returned in accordance with our Return & Refund Policy.

Items generally need to be unused and returned in their original condition and packaging. Please review our Return & Refund Policy for complete eligibility requirements.

10. How will I receive my refund?

Once an approved return has been received and reviewed, any applicable refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

11. Do you offer customer support by phone?

Yes. Our customer support team can be reached at:

(603) 890-3699 (Ext. 119)

For order-related questions, having your order number available can help us assist you more efficiently.

12. What are your customer support hours?

Our regular customer support hours are:

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)

Messages received outside regular business hours will be handled during the next available business day.

13. Where is Lab Rat Gifts located?

Our business mailing address is:

Lab Rat Gifts
12 N Wentworth Ave.
Londonderry, NH 03053
United States

14. What information should I include when contacting support?

For order-related questions, please include your order number, the email address used for your purchase, and a brief description of your question or issue.

Providing complete information helps us respond more efficiently.

15. What if I have another question?

If your question is not answered above, please contact us directly.

Email: support@labratgifts.shop
Phone: (603) 890-3699 (Ext. 119)

We’re happy to help with questions about products, orders, shipping, returns, payments, and other customer service matters.